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Archives for January 2013

The most common e-campaign mistake

January 1, 2013 by randersen0919 Leave a Comment

email-campaign

Ignoring the 40-40-20 rule.

What determines if an e-campaign or any direct response campaign will be successful?

40% is the quality of the list

40% is the quality of the offer

20% is the quality of the creative

The rule applies to all direct response whether it’s for direct mail or email campaigns.

Yes, every campaign is unique and there are variations of this rule out there, but this is simple to remember and serves the purpose.

The mistake most marketers make is focusing most of their time over-analyzing and revising the creative – often diluting its effectiveness. The creative is important. It needs to grab attention and trigger a response. But it can only get a response from someone already interested in buying.

The list – As noted, it’s critical to understand that the only a small number of people will respond. Even a perfect list will only generate small percentage of responses. So the list must be comprised of only people who are most likely to buy. For many prospects on the fence, it’s matter of convincing them this is the best time to buy.

The offer – First it’s important to understand that the offer is more than just a promotional discount/offer. It includes the product combined with the promotional offer. The product must fill a unique niche. Obviously, a discount off a product no one wants is worthless.

Real world example:

Long before I had ever heard of the 40-40-20 rule, I experienced it first hand as a marketer in General Mills Foodservice Division. A sales person on the GMI Foodservice team suggested we add caterers to the list for the annual Thanksgiving stuffing promotion. He noted that he had made this request every year, but ignored. (Possibly the Marketing vs Sales ego road block was to blame. But that’s fodder for a different article.)

I asked our promotion ops folks to add caterers, but was told it was not in the budget to expand the list. I suggested we drop the names of some low responders to make space for caterers so the list would remain the same size. “Yes, we can do that.”

The result? The highest sales ever for the fall Stuffing promotion. I know because I checked the reports going back 20 years. One simple change to the list dramatically boosted sales without increasing the costs.

  • Get a quality list (those already sold on the idea of buying a widget)
  • Must have offer (i.e. unique widget for half off!)
  • Creative (first goal is get them to open the email or DM)

 

Filed Under: Blog

Brexit strategy – use caution when creating new words

January 1, 2013 by randersen0919 Leave a Comment

Screen Shot 2016-08-25 at 11.15.32 AM

From Brangelina to Brexit, combining two words can help simplify and amplify your message. E.g. “Were you for or against Brexit?”

Marketers do it too. But a word of caution, if you create a new word, be careful to fully vet it. Many “new” words already exist in the Urban Dictionary with unexpected definitions.

A couple of years ago, I created a digital ad campaign for a bank using new words I created to reinforce the bank’s key benefits. E.g. “Quelpful” was created by combining “quick” + “helpful”. Click here to see more examples.

But searches revealed that some words like “smokal” (small + local) already existed. “Smokal” I discovered, meant “smoke local” in certain parts of Colorado to urge customers to buy their legal pot from local vendors.

Another word I created, “quimble” (quick + nimble) has several interesting meanings in the Urban Dictionary. None of which I dare to elaborate on here. Click here to see “quimble” definitions.

But of course, the best ones are funny. To see more like BEERBOARDING and the examples below, visit: deMilked

CHIPTEASE – when you buy a bag of potato chips thinking it will be full, but turns out it’s mostly air.

DESTINESIA – when you get to the basement and forget why you were going there.

TEXTPECTATION – the anticipation felt when waiting for a response to a text.

CELLFISH – someone who continues talking on their phone so as to be rude or inconsiderate of other people.

NONVERSATION – a completely worthless conversation; small talk.

Using newly created words can be fresh and impactful in your marketing messages. Just be sure to “vetinize” (vet and scrutinize) them.

Filed Under: Blog

My Best Buy tribute to Prince

January 1, 2013 by randersen0919 Leave a Comment

Sample Portfolio Post #2

Best Buy tribute to Prince

Some creative tributes to Prince by Minnesota companies 3M, General Mills and Target.  I couldn’t find a clever tribute from Best Buy so I’ll suggest one:

“We loved the sound of your music.” – from the company formerly known as Sound of Music.

Filed Under: Uncategorized

To move forward, BEST BUY might want to look back.

January 1, 2013 by randersen0919 Leave a Comment

Screen Shot 2016-08-27 at 4.16.06 PM

Best Buy (BBY) sales have been declining for 5 years. With revenues last year of $40 billion, the nation’s leading electronics retailer is not in any immediate trouble. But the question remains: What’s the strategy for growth?

The company has been aggressively cost cutting, but you can’t streamline your way to higher sales. Real growth comes from innovation, not getting leaner and buying back your stock.

In 1981, a company store (then known as Sound of Music) in Roseville, MN, was hit a by a tornado. The roof was blown off, but most of the stock was undamaged. They slashed prices and ran a tornado sale. The Tornado Sale was so successful, it changed the business model of the company. Best Buy was born.

Over the past 33 years, BBY has grown dramatically and overcome strong competition from other electronics retailers, from Highland to Circuit City to CompUSA – all now closed. Only Wal-Mart offers a significant retail challenge on a national level. But Wal-Mart is not a realistic option for millions of customers who also demand a convenient and comfortable shopping experience.

Amazon is now BBY’s greatest threat in electronics. Except in one area: smartphones. Most smartphone customers prefer to see and touch new phones first hand with a live person to answer questions and set up their new phone (transfer phone numbers, photos, etc).

In smartphones, BBY must compete with the thousands of Verizon, AT&T and T-Mobile stores and kiosks. But BBY has the advantage of offering all of the major carrier plans in one place.

BBY’s smartphone market share has grown, but it’s still only single digits, so there’s plenty of room to move up in a huge market projected to reach $55 billion in 2016. Just a two percent increase in share for BBY would result in more than $1 billion in incremental sales from smartphones alone, not to mention the additional sales of other BBY products from the increased store traffic – a key objective for BBY.

And since smartphones aren’t gender specific, more smartphone sales would generate more store traffic by women – another key to BBY growth.

OK, so how to increase smartphone market share? Let’s go back to Best Buy’s original strategy of offering the best deal. The deals would have to be significant to drive new customers into the stores. E.g. lower price on phones, free or almost free warranty plans (these have huge margins built-in), etc. Whatever it would take to make Best Buy THEplace to get a smartphone.

Margins would be squeezed of course, but the huge increases in revenue could more than make up for it. The result could be much higher total profits and getting the company back on the growth path.

Imagine if BBY increased their smartphone market share by 10%. That would boost sales by over $5 billion for phones alone and probably another billion for other BBY products purchased by customers who rarely, if ever, walk in the door, particularly women. Think of all of the additional tablets, laptops, TVs and large appliances these new customers might buy.

It worked back in the 80’s. BBY became THE place to buy electronics. Sales went through the roof and continued for three decades. Maybe BBY needs to get back to what its name implies by offering the best buy on smartphones.

The writer is a former Best Buy employee, stockholder and lifelong customer.

Filed Under: Portfolio

How a small bank got big results using LinkedIn

January 1, 2013 by randersen0919 Leave a Comment

 

Screen Shot 2016-08-27 at 4.19.50 PM

This is a true story. The events took place in Minnesota in 2014. At the request of counsel, the names have been changed. Out of respect for LinkedIn, the rest has been told exactly as it occurred.

LittleBiz Bank (LB) is headquartered in a suburb of Minneapolis with several branch locations close by. LB’s customer base is small businesses. To find new clients, the bank had been sending unsolicited letters to local businesses. Not surprisingly, the results were not what they had hoped for.

The bank had limited resources in terms of budget and sales team so I suggested narrowing the prospect list to just a small number of local professional firms such as CPA firms, law firms and financial advisors – and use them as referral sources.

Each one of these professional firms has dozens of small businesses as clients and has probably earned their trust, particularly with financial advice (such as a recommending a bank for a credit line or loan). By successfully connecting with just one professional firm, LB could potentially gain dozens of new small business customers.

But how to connect the bank with the professional firms?

I suggested LinkedIn. To prove my point, I picked a medium-sized CPA firm in the same city as the bank. I sorted through the CPA firm partners’ LinkedIn profiles until I found one with a common link I could use to “break the ice”.

I first screened for alums of my alma mater, the University of Minnesota. I quickly found a fellow alum who also belonged to the same business fraternity I did. I sent him a “Connect” request on LinkedIn. When he accepted, I thanked him and asked if he had time to talk about how they work with banks. I didn’t try to sell him anything and he agreed to meet.

Our half-hour meeting went over an hour. I told him how LB offers small businesses a quick and simple resource for lines of credit and loans. The partner agreed to meet over lunch with some key executives from the bank. A relationship was started.

Yes, it can be that easy.

For B2B marketing, narrow your focus to the best prospects and use LinkedIn to make the initial connection. Find a commonality with someone at the targeted firm. It might be a college, a cause or even an unusual hobby. Just keep digging until you find a common link. If you can’t find anything, ask someone else at your firm to search the target company. It may take some digging, but keep at it. Most people are generally open to talk to someone with whom they share something.

Give it a try. Could it work for your company? You betcha!

Filed Under: Portfolio

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